Terms & Conditions

OK Promo Solutions LTD, registered in England & Wales (Company Number 15058782). Registered office: 126 Beeches Road, Birmingham, England, B42 2HQ. Email: hello@okpromo.co.uk.

We provide services including but not limited to:

• Web design & development
• SEO & technical optimisation
• Content writing & blog management
• Branding & logo creation
• Social media content & management
• Digital consultancy
• E-commerce solutions

Services are delivered on a time-and-materials or project-based agreement, depending on the contract.

• All quotes are exclusive of VAT and valid for 30 days unless otherwise stated.
• Default payment terms: 50% upfront, 50% on project completion unless agreed in writing.
• Late payments may result in delayed delivery or project suspension.
• All invoices must be paid in GBP unless agreed otherwise.
• Additional work outside the agreed scope will be quoted separately.

• We work closely with clients throughout the project, requiring approval at key stages.
• Delays in client feedback may impact timelines.
• Most development and design work is completed remotely, with communication via email, project management tools, or video call.
• Final deliverables are released after full payment is received.

• All designs, code, content, and deliverables remain the property of OK Promo Solutions LTD until payment is received in full.
• Upon final payment, intellectual property created specifically for the client becomes the client’s property.
• Pre-existing tools, templates, or systems remain the property of OK Promo Solutions LTD.

• Provide accurate and complete information.
• Respond to communications in a timely manner.
• Approve project milestones and revisions promptly.
• Maintain backups of any live content unless otherwise agreed.

You agree not to:

• Use the website for fraudulent or unlawful activity.
• Upload malicious files or software.
• Attempt to gain unauthorised access to the site or server.
• Use the website to distribute unsolicited commercial messages.

We treat all client information, project data, and trade secrets as confidential unless agreed otherwise in writing. We reserve the right to use non-sensitive project outcomes (e.g. logos, website screenshots) in our portfolio unless the client requests otherwise.

We may terminate any project if:

• You fail to pay invoices within agreed terms.
• There is a breach of contract or inappropriate conduct.
• The project becomes unfeasible due to delays or lack of communication.

In the event of termination, all work completed remains payable and all rights revert to OK Promo Solutions LTD until settled.

• We provide a 30-day bug-fix warranty on websites and digital products unless otherwise stated.
• We do not warrant that work will be error-free or meet every expectation beyond the agreed scope.
• Ongoing support and updates may be available under a separate maintenance contract.

We are not liable for:

• Loss of profits, data, or business opportunity.
• Delays caused by third-party services or platforms.
• Damages arising from content supplied by the client.
• Downtime or errors after handover unless under an active maintenance contract.

Our total liability shall not exceed the amount paid for the specific service in question.

We may use third-party platforms, tools, or plugins (e.g. WordPress, Shopify, Google tools) as part of service delivery. We are not responsible for issues arising from these platforms, their policies, or their limitations.

These Terms may be updated from time to time. Continued use of the website or services indicates acceptance of any revisions. Please check back periodically.

These Terms are governed by and interpreted in accordance with the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts in England and Wales.